• Users Online: 92
  • Print this page
  • Email this page
Year : 2017  |  Volume : 3  |  Issue : 2  |  Page : 20-22

Client satisfaction regarding health care services provided by Auxiliary Nurse Midwives in North India

1 Professor Department of Community Medicine, PGIMER, Chandigarh, India
2 Lecturer, NINE PGIMER, Chandigarh, India

Correspondence Address:
Anup Dewanand Salve
Department of Community Medicine
Login to access the Email id

Source of Support: None, Conflict of Interest: None

DOI: 10.4103/2395-2113.251886

Rights and Permissions

Introduction: In recent years more responsibility have been added to the work of Auxiliary Nurse Midwives (ANMs) affecting the satisfaction of the users. So need was felt to conduct a study on the satisfaction of clients in study area. The objective of the study was to evaluate the performance of ANMs in terms of client satisfaction in selected health care settings of North India. This cross-sectional study was conducted in two selected health care settings of North India. Material and Methods: Convenient sampling technique was used to select 7 ANMs and 100 clients from the study area. Data collection was done by using client satisfaction interview schedule. Descriptive and inferential statistics (χ2 test) was used. Results: Most (87%) clients were satisfied with the services provided by ANMs. The dissatisfaction in rural area was only 2% as compared to 24% in urban area. Lesser proportion of people were satisfied with family planning, provision of health services and other services. Conclusion: Clients in rural area were more satisfied as compared to clients in urban area .More satisfaction was reported in communication, maternal and child health and health education services.

Print this article     Email this article
 Next article
 Previous article
 Table of Contents

 Similar in PUBMED
   Search Pubmed for
   Search in Google Scholar for
 Related articles
 Citation Manager
 Access Statistics
 Reader Comments
 Email Alert *
 Add to My List *
 * Requires registration (Free)

 Article Access Statistics
    PDF Downloaded70    
    Comments [Add]    

Recommend this journal